The technology is the easy part. OrangeTill handles the QR code, the conversion, the logging. What nobody tells you is that the conversation is the part that takes practice — especially the first few times, when you’re still figuring out the rhythm.
Here’s the good news: it doesn’t need to be complicated. The customers who want to pay in Bitcoin have usually done it before. They know what a wallet is, they know how to scan a QR code, and they are genuinely pleased to find a merchant who accepts it. Your job is mostly to not get in the way of that.
The basic script
When a customer asks if you accept Bitcoin, here’s all you need to say:
“Yes! I’ll pull up the QR code — just let me know which coin you’re using and I’ll have it ready in a second.”
That’s it. You don’t need to explain how blockchain works. You don’t need to justify your decision to accept Bitcoin. You don’t need to ask them why they want to pay that way. Just confirm, ask which coin, and open OrangeTill.
Step by step at the counter
The flow, in plain English
- Customer asks: “Do you take crypto?” — You say yes and ask which coin.
- You open OrangeTill and enter the dollar amount of their order.
- Customer selects their coin from the list — or you select it for them if they tell you.
- Show them the QR code. They scan it with their wallet app.
- They confirm the payment on their end. You tap “Payment Received” when done.
- That’s it. The transaction is logged. Move on to the next customer.
What if they’ve never paid in Bitcoin before?
Occasionally a customer will say they want to pay in Bitcoin but then look uncertain when you show them the QR code. This is the new-to-crypto customer. They probably have Bitcoin on an exchange app — Coinbase, Cash App, Robinhood — but haven’t set up a self-custody wallet yet.
The honest answer: most exchange apps can scan and pay directly. Coinbase, Cash App, and Strike all have a built-in QR scanner. Tell them to open their app, look for a “Send” or “Pay” button, and scan the code. Nine times out of ten, that works.
“No worries — just open your Bitcoin app, tap Send or Pay, and scan this code. Most apps work the same way.”
If they’re totally stuck, it’s okay to gently let them pay another way this time. Don’t make it awkward. A quick “no problem, we can do card too” keeps the line moving and leaves them with a positive impression.
What not to say
Skip these
- “I don’t really understand it either but my app does it” — undermines confidence in the transaction
- “Is that safe?” — you’re the merchant, not the skeptic
- “Are you sure you want to do that?” — never question a customer’s payment preference
- Any lengthy explanation of how Bitcoin works — there’s a line behind them
After a few transactions
The first one is the awkward one. By the third or fourth, you’ll have your own rhythm. Some merchants keep OrangeTill open on a dedicated tablet so it’s always ready. Others open it on their phone as needed. Either works — find what fits your counter.
Customers who pay in Bitcoin tend to be regulars. They appreciate the merchants who accept it, and they tell their friends. The first transaction is just the beginning.
Ready to accept your first Bitcoin payment?
OrangeTill handles everything. You just enter the amount and show the QR code.
Try OrangeTill Free →